1.     What is the difference between the Sustaining and the Annual membership?

The payment options. The Sustaining membership allows members to break the payments up into monthly increments that are automatically deducted.  The Annual membership is a one-time fee paid upon joining the Film Club.  Sustaining membership is better for Row House as a whole, because we don't have to bug you all the time to renew your membership, hence the name.

2.     What is the difference between the benefits of a Standard membership and a Premium membership?

The biggest difference is you get UNLIMITED regularly priced movie tickets with a Premium membership. The Standard membership limits members to one free movie per month, plus your birthday.

3.     Can I gift a membership to someone?

Absolutely! Memberships make perfect gifts for the holidays, birthdays, or just because. See the above "Gift Membership" options. If you have questions or special requests email us at membership@rowhousecinema.com.  

4.     I want to enroll in "Duo", do I need to be married to this other person as part of my "Duo"?

Nope.  The second person of your "Duo" can be your partner, spouse, parent, child, friend, teacher, little brother or sister, your favorite barista (from Oliver’s Donuts), or really anyone you want to share this membership with.

5.     I have a "Duo" membership ... Can I bring a guest with my membership?  Will they receive the same benefits?

Only your "Duo" partner you signed up with will receive the membership benefits, same as you.  If you would like to share your membership with a friend, use your complimentary guest ticket which you receive as a thank you for joining.  Maybe they will want to become a member (hint hint)!

6.     I am no longer on speaking terms with my "Duo" partner ... Can I change who is my official partner?

Yes.  At anytime, in your online membership profile linked above, you can change the name of your official partner.  Let us know if you have trouble doing this, we are happy to help, just email: membership@rowhousecinema.com. 

7.     How do I book my member tickets?

The best way is online - members receive a code to book their monthly movie(s) and birthday movie. For guest passes please email membership@rowhousecinema.com.  In a pinch you can also bring your member code to the box office and an employee will comp the ticket for you, but this way can take longer!

8.     If I have a Standard membership, can I use my free monthly movie and my birthday movie within the same month?

Yes!

9.     If I have a Standard membership and I don't use my free monthly movie will it rollover to the following month?

Nope. If you don't use it you lose it.   

10. Can I use my monthly member code to book tickets for the following month?

Yes! You can use your code on any regular ticket that is for sale, you just have to use it before it expires before the end of the month. 

11.  How do I cancel my membership?

Saddest question ever ☹️.  Members can contact us by emailing: membership@rowhousecinema.com. We can cancel the membership or change it to a different membership level.

12.  What is the Annual Member Appreciation Day?

Every year before Oscar season, our Film Club Director selects some of the best films of the year for the member body to vote on - and based on your votes, curates an all-day movie marathon and pizza party.  Members only!  This is a great opportunity to get to know the Row House staff and do some community bonding over movies with your fellow members!